Madagans Security

Privacy Policy

Last updated: 2 August 2026

1. Who We Are

Madagans Security Services ("we", "our", and "us") provides security services across London and Surrey. For the purposes of UK data protection law, we are the controller of personal data collected through https://www.madagans-security.com, by phone, by email, or through an enquiry about our services.

You can contact us at 55 North Cross Road, East Dulwich, London, SE22 9ET, by email at sales@madagans.com, or by phone at 0207 350 2600.

2. Personal Data We Collect

We collect the information needed to respond to enquiries, provide quotes, manage service requests, and operate the website. This may include:

  • Your name, email address, phone number, organisation, and contact details.
  • Information you include in an enquiry, quote request, email, phone call, or security assessment request.
  • Service interests, site location, operating hours, access requirements, and other details needed to discuss cover.
  • Website and analytics data such as pages visited, approximate location, device type, browser, referral source, and interaction data.
  • Technical information such as IP address, logs, and security data needed to keep the website reliable.

Please do not send sensitive personal data through the website unless we specifically ask for it and it is necessary for the service you are enquiring about.

3. How We Use Personal Data

We use personal data for the following purposes:

  • To respond to enquiries, call-back requests, and quote requests.
  • To understand your security requirements and recommend suitable services.
  • To communicate with you about requested services or an agreed service arrangement.
  • To keep records of enquiries, instructions, and business communications.
  • To maintain, secure, measure, and improve the website.
  • To comply with legal, regulatory, accounting, or insurance requirements.

4. Lawful Bases

Depending on the circumstances, we rely on one or more of the following lawful bases:

  • Contract or pre-contract steps: to respond to your enquiry and discuss requested services.
  • Legitimate interests: to operate our business, respond to customers, improve the website, and protect our services from misuse.
  • Legal obligation: where we need to keep records or disclose information to comply with the law.
  • Consent: where we ask for consent for a specific processing activity.

5. Who We Share Data With

We do not sell personal data. We may share personal data with trusted suppliers and service providers who help us run the website, handle enquiries, measure website performance, or operate the business. These may include website hosting providers, enquiry form providers, email providers, analytics providers such as Google Analytics and Ahrefs Analytics, professional advisers, insurers, and authorities where required by law.

The website contact form is submitted through Web3Forms. The website is hosted through Cloudflare Pages. Analytics services may process website usage data to provide reporting and performance information.

6. International Transfers

Some suppliers may process data outside the UK. Where this happens, we expect appropriate safeguards to be used where required by data protection law, such as adequacy regulations, contractual protections, or other lawful transfer mechanisms.

7. How Long We Keep Data

We keep personal data only for as long as reasonably needed for the purpose it was collected. Enquiry data is usually kept for up to 24 months after the last meaningful contact, unless it becomes part of an ongoing customer relationship or we need to keep it longer for legal, accounting, insurance, dispute, or regulatory reasons. Business records may be kept for longer where required by law.

8. Security

We use reasonable technical and organisational measures to protect personal data. No website, email system, or internet transmission is completely secure, so please take care when sending information online.

9. Your Rights

Under UK data protection law, you may have rights to request access to your personal data, correction, deletion, restriction, portability, or objection to certain processing. Where processing is based on consent, you can withdraw consent at any time.

To exercise your rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint/.

10. Children

Our website and services are intended for business and adult customers. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with a revised last updated date.